Our Policies

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General Overview

www.loosetea.in (“this website”) is owned and operated by TanVay Handicrafts and throughout this terms and conditions, the use of terms “we”, “us” and “our” shall refer to TanVay Handicrafts. TanVay Handicrafts offers this website, including all information, tools, and services to the user (“you”) through this website, subject to the your acceptance to the terms, conditions, policies, and notices stated as under.

 

By mere use of this website, you engage with us for the services being offered by us through this website, and agree to these terms and conditions and, including those additional terms and conditional and policies referred to herein under. These terms and conditions apply to every user of this website, including but not limited to browsers, vendors, customers, merchants, an/ or contributors of content.

 

We shall also reserve the right to revise/ modify terms and conditions governing the use of this website at any time and without any notice to the user. The user is requested to review the ‘Terms and Conditions’ section  of this website periodically and refer to the ‘last updated’ section to make herself aware about any changes made thereto.

 

This website is hosted on WiX who allow us to sell our products and services to you.

 

1. Online Store Terms

By using this website, the user makes a representation that she has attained majority as per the laws of India and agrees that she will conduct herself lawfully, while accessing this website.

 

The user further acknowledges and agrees that she must conduct herself in consonance with the terms and conditions of this website and must not use our products for any illegal or unauthorized purpose.

 

Any unlawful conduct on behalf of the user may terminate the services offered to such user and may also invite civil and criminal legal action by us.

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2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time without giving any notice regarding the same. The terms and conditions of using this website do not extend to the use of any service being offered by any third party service provider and the user shall read the privacy policy of such third party service providers in order to understand the manner in which she must engage with such third party.

 

The user also hereby acknowledges, agrees, and undertakes that she must not reproduce, duplicate, copy, sell, resell or exploit this website or any portion thereof, any service being provide by the website, or any contact on the website through which the service is being provided, without express written permission by us.

 

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible, fully or in part, for the information made available on this website and its accuracy, completeness or contemporaneity. Any decision that the user makes based on the information available on this website is at her own risk. We reserve the right to modify the contents/ information available on the website from time to time and the user agrees that it shall be her responsibility to monitor changes to our website.

 

4. Modifications to the service and prices

Prices for the products being showcased on the website are subject to change without notice. We reserve the right to initiate, modify, or discontinue the service or any part thereof without notice at any time. We shall not be liable for modification or discontinuance of service being offered by any third party service providers, or modification as to pricing of services being offered by any such third party service providers.

 

5. Products or services

We reserve the right to showcase products or services on this website and invite the user to present an offer for the same. Certain products or services may be exclusively available through this website and we reserve the right to limit the quantity of a certain product or a class of products and modify the return or exchange policy regarding such certain product or class of products.

 

We have made the best efforts to display as accurately as possible the colours and images of our products that appear on this website but we do not guarantee their colour accuracy or true representation on the screen of your device.

 

We also reserve the right to limit or restrict the sales of the products or services available through this website to any person, geographic region or jurisdiction, which we may exercise on a case to case basis as well.

 

We do not warrant that the quality of any product, services or information available through this website would meet your expectations, or that any errors in the service would be corrected.

 

6. Accuracy of billing and account information

We reserve the right to refuse any order you place with use. We also reserve the right to limit the quantity of a product or service to the same user, the same payment method, and/ or orders that use the same billing and/ or shipping address. In the event that we make a change to or cancel an order placed by any user, we may attempt to notify the user by contacting the e-mail and/ or billing address/ phone number provided at the time of making the order.

 

We also reserve the right to limit, prohibit or refuse orders that, in our sole judgment, appears to be placed by dealers, resellers or distributors. The user hereby acknowledges and agrees to provide current, complete, and accurate purchase and billing information for all purchases made at this website.

 

7. Optional Tools/ third party links

We may provide you with access to third-party tools or links over which we do not exercise any control nor any input to such third party tool or link. The user hereby acknowledges and agrees that we provide access to such tools or links “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement to the functionality, quality, accuracy of the same. Any use of such optional tools offered by us through this website is entirely at your own risk and discretion. It is advised to the user to review the terms of use and privacy policy of such optional tools. We shall have no liability, harm, or damages whatsoever arising from or relating to your use of optional third-party tools. Complaints, claims, concerns or questions regarding third- party tools and links shall be directed to such third party only.

 

8. User Comments, Feedback, and other Submissions

We may, from time to time, request the user to send certain comments or specific submissions / feedbacks for improving our services or any other purpose as mentioned in such a request. The user may also send her ideas, suggestions, proposals, plans, or other materials, online or offline, to us.

 

The user hereby agrees and acknowledges that we may use, may edit, copy, publish, distribute, translate such comment/ specific submission/ feedback on any medium and we are under no obligation to maintain confidentiality, pay compensation or respond to such comments/ specific submission/ feedback. We do not warranty the accuracy, truthfulness, or authenticity of any such user comment/ submission/ feedback.

 

We reserve the right to remove any comment or feedback from the website on the ground of it being copyrighted, unlawful, abusive, obscene or defamatory, and also reserve the right to initiate civil and criminal action against the user making such comment or feedback.

 

We further reserve the right to initiate criminal action against any user found in violation of any law in force in India.

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9. Information that you provide to us

The information that a user provides to us during a visit to this website, including any personal information, is governed by our privacy policy. The same can be view under the ‘Privacy Policy’ section of this website.

 

10. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

 

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

11. Prohibited uses of this website

In addendum to the above terms & conditions, the user is also prohibited from using this website or its content for:

1. any unlawful purpose,

2. soliciting others to perform or participate in any unlawful acts

3. violating any law, rule, or ordinance in force in India

4. infringing upon or violating our intellectual property rights or the intellectual property rights of others

5. harassing, abusing, insulting, harming, defaming, intimidating any person, or discriminating between people on the basis of race, cast, creed, religion, sexual orientation, place of birth, disability, etc.

6. submitting false or misleading information or documents

7. uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this website or of any other website

8. collecting or tracking the personal information of others

 

12. Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent or warrant that the user’s use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You, the user, agree that from time to time we may remove the service being offered through this website for indefinite periods of time or cancel the service at any time, without any prior notice to the user.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Loose Tea, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

13. Indemnification

The user hereby agrees to indemnify, defend and hold harmless Loose Tea and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

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14. Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, by any court, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

15. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.           

These Terms and Conditions are effective unless and until terminated by either you, the user, or us. You may terminate these Terms and Conditions agreement at any time by notifying us that you no longer wish to use the products or services made available through this website, or when you cease using this website.

If in our sole judgment you fail, or we suspect that the user has failed to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and the user will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny the access to Services or any part thereof made available through this website.

 

16. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this website or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of this website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

 

17. Governing Law

These Terms and Conditions and any other agreements between the user and this website shall be governed by and construed in accordance with the laws of India. Any dispute between us and the user shall be subject to the jurisdiction of the courts at Durgapur District Courts, West Bengal.

 

18. Changes to Terms and Conditions

We reserve the right to revise/ modify these terms and conditions at any time and without any prior notice to the user. The user is requested to review this policy periodically, by visiting the ‘Privacy Policy’ section, and refer to the ‘last updated’ section to make herself aware about any changes made thereto.

 

19. Contact Information

Any query about the Terms and Conditions should be sent to us at looseteaindia@gmail.com .